- What and why?
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As an ethical clothing retailer, we reckon we should take responsibility for the full lifespan of the clothes we sell. Not only do we care about who made our clothes, but we also care about what happens to them once youâve finished with them. The world doesn't need any more waste, and we don't want to generate more problems for someone else down the line. We also think this approach should be the new normal for clothing retailers. Especially those dedicated to sustainability. It's not okay to ignore the flow-on effects of the things you sell.
- Do I need to wash my items before sending in?
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Yes please! Please make sure all items are washed and fully dry before sending in.
- Does it matter where I bought it first?
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Not at all. We don't mind where you bought it. As long as it meets our criteria, we'll take it.
- Is there anything you donât take?
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Sorry, no undies, socks, tights, or swimwear.
- What clothing can I submit?
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We will take any organic cotton clothing from ethical brands, however we do have a few exclusions. We don't accept undies, socks, tights or swimwear.
- How many times can clothing be re-loved?
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Clothing can be re-loved over and over until it's completely worn out. You can submit your re-loved clothing to be re-loved again when you are finished with it. Just follow the process outlined.
- Where's the form I fill in?
- What is play condition?
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Rough round the edges. Might have some stains and marks. Suitable for messy play, since you wonât care about the marks already on it! No holes please.
- What is good used condition?
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Worn, faded, all components still in great shape with little/no stretching or thinning. No/minor stains. No holes.
- What is new or like new condition?
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My kid grew out of this so fast they never had a chance to use it much. It looks like new, or is still new.
- What are my options for postage?
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You can send from your local post shop, or even better, grab some old packaging and reuse it. You can use Trade Me to send your parcel hassle free and at a good price. Or try Pass the Parcel.
- Where do I send it?
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Send to:
Hoopla Kids NZ Ltd
39 School Road
Tai Tapu 7672 - I'm local, can I drop it in?
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Yes, you are welcome to pop by anytime.
- Where can I buy re-loved clothing?
- What about returns?
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Re-Loved clothing canât be returned or exchanged if you change your mind or youâre not happy with your purchase.
We aim to make this process as open and transparent as possible, so you know what you are buying.
Re-Loved clothing can totally be sent back for re-listing again, following the same listing process. - What credit do I get?
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Play condition - no credit, sorry
Good used condition - $5 per item
New/like new condition - $10 per item
- How do I use my credit?
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Once we receive your clothing we will process it online. We'll assign your credit to your email address and send you a code to use at the checkout.
Credit can be used on all future orders.